  Are units available from stock? |
We endeavour to hold small quantities of our standard range in stock at all times. If there is no stock at that time please allow approximately 3 to 4 weeks for delivery. Please enquire at the time of placing an order.
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| Can I convert my trackerball from MSF serial to PS/2 or vice versa? |
There are several devices on the market that allow you to convert from one to the other. These devices will not work with our single format trackerballs and joysticks. The more industrial products that are fitted with the switchable interface can be altered between numerous format (please refer the miscellaneous products section for the data sheet).
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| Can I use a custom ball colour for my application? |
An extensive range of custom colours can be catered for, as long as we have a colour reference number and/or sample to provide our supplier with. Depending on the size of the ball there is a minimum order quantity please enquire for further details. We hold a range of standard colours and sizes in stock, they include: black, cream, yellow and blue.
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| Can the ball be removed for cleaning? |
Yes, using our removable seal option, this can be offered on most products.
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| Do I need a separate power supply? / Connection Details. |
PS/2, USB, MAC and line powered RS232 units do not require a power supply.
PS2 Connection Details
| Trackerball |
|
6 way mini din plug (pin no.) |
| Data |
-----> Data |
(1) |
| Ground |
-----> Ground |
(3) |
| +5v |
-----> +5v |
(4) |
| Clock |
-----> Clock |
(5) |
Serial RS232 connection details
| Trackerball |
|
9 pin serial port (pin no.) |
| Busy signal |
-----> RTS |
(7) |
| TX |
-----> RX |
(2) |
| GND |
-----> Signal Gnd |
(5) 0v ground on power supply |
| RX (not connected) |
|
+5v on power supply |
| +5v |
-----> |
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| Do I need any additional software mouse drivers? |
No, our units have been designed to run under the standard mouse drivers that are pre loaded with Windows. If you have difficulty in getting your unit to work please call our technical help line. |
| The unit suddenly stops responding in USB? |
Please see the attached PDF document for trouble-shooting ideas.
Additional Information
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USB power instructions
USB power instructions
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| The USB device does not work with Windows XP embedded? |
Adding the following Registry Key and values using regedit should resolve the problem:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\UsbFlags
UsbFlags
IgnoreHWSerNum04710302 = REG_BINARY 1 1
GlobalDisableSerNumGen = REG_BINARY 1 1
GenericUSBDeviceString = REG_SZ "USB Device"
GenericCompositeUSBDeviceString = REG_SZ "Composite USB Device"
For further explanatary notes please see the attached PDF document.
For more information on editing the registry visit http://www.microsoft.com.
Additional Information
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Windows XP Embedded Problem Solving document
Windows XP Embedded Problem Solving document
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| What is the maximum advised cable length that I can use? |
There is no definite answer but our standard cable range is between 1.5m and 3m in length. This can be increased using extension cables but we couldn’t guarantee full operation.
Typical maximum values are 15m for RS232 and 3m for TTL. There are versions (i.e. RS422) that support data transfer over longer distances, please enquire.
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| What is the standard warranty period? |
Our standard products are guaranteed for two years from original purchase date.
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| What levels of environmental protection are available? |
On our standard range of products we offer three sealing levels:
IP22, where the ball is free rolling.
Environment: where there is no risk from contamination i.e. Control room or office environment.
IP54, where the ball movement is restricted by a lip seal touching the ball.
Environment: where contaminants are present and could form a harmful build up on the encoder shafts. This could be in form of grease, water or general dirt. The integral seal has the added advantage that for mobile applications the ball is pressed firmly onto the encoder shafts. In certain custom applications the environmental protection has been increased by conformally coating the PCB and adding a drain hole to the enclosure.
IP67, the ball is protected by a lip seal and encoders which are magnetically coupled allowing the ball to be kept separate from the electronics.
Environment: In all conditions where the sealing level is very important. Contaminants are very real threat to the continued operation of the unit. Typical uses include, all marine applications and paper mills.
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